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Commercial Manager - Zambia

Commercial Manager - Zambia

African ParksZambia, ZM
30+ days ago
Job description

ORGANISATION :  Bangweulu Wetlands

LOCATION : Nkondo

REPORTING TO :  Park Manager

African Parks – Bangweulu, engaged in the protection and rehabilitation of the Bangweulu Wetlands, the Commercial & Enterprise Manager will be responsible for devising and implementing best-suited, sustainable and efficient revenue streams that are critical to ensure the park’s long-term viability.

MAIN ROLES & RESPONSIBILITIES :

Tourism

  • Negotiate and supervise all relevant third-parties tourism agreements.
  • Manage, develop and maximize our current partnership with tourism operators in Bangweulu Wetlands.
  • Design, set-up and run first tourism products, with a view to target national and niche international market and develop innovative offers, taking inspiration from and capitalize on successful, outstanding offers developed in other APN Parks.
  • Devise and implement a marketing and communication plan in collaboration with the Media & Communications Manager to boost Bangweulu Wetlands
  • s visibility as a top nature and wildlife destination in Zambia.
  • Coordinate with Operations and Research & Monitoring Departments to scale up existing facilities and co-create research related tourism attractions.
  • Recruit, train and manage staff, with a focus on local workforce and field-guide development.
  • Build and manage key relationships with tour operators, travel trade partners and other key role players in tourism, while ensuring synergies and economies of scale with other APN parks.
  • Manage and coordinate all guided tourism activities, with a focus on quality, safety and guest satisfaction.
  • Manage and ensure tourist revenue collection as well as associated administrative requirements such as indemnity forms, entry and exit permits etc.
  • Monitor and manage efficiencies within all tourism operations to maximize net revenues
  • Manage and maintain appropriate customer feedback mechanisms and market surveys
  • Maintain and develop key visitor information for the park e.g. newsletter, Facebook page, Trip Advisor, web pages, road signage, and media publications.
  • Report performance (visitor statistics, revenues, P&L, etc.) on a monthly and annual basis

Business Development

  • Implement and manage case studies (in partnership with Research & Monitoring, Community Development and Human Wildlife Conflict departments) to identify the best suited Income Generating Activities to develop throughout the park, focusing on sustainable bush meat, fish harvesting, honey production, small-scale logging and other vegetation exploitation in the eco development zone of the park as well as its periphery.
  • Investigate and, if relevant, implement carbon sales in coordination with APN Head Office Business Development.
  • Identify funding partners as well as private or institutional investors.
  • Design, develop and manage MOUs with implementing partners.
  • Identify and exploit synergies with regional partners with the objective to develop sustainable value chains at a national level.
  • Ensure and maximize market access and distribution.
  • Ensure quality monthly and annual reporting to Park Manager.

    • Other Ad-hoc Tasks

  • Be cognizant of the wider implications of the project, working effectively with other African Parks functions in-country and sometimes at regional level.
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    Manager • Zambia, ZM