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Relationship Manager, Commercial Banking – Zambia

Relationship Manager, Commercial Banking – Zambia

Antal InternationalZambia
17 days ago
Job description

Job Description

Job Title : Relationship Manager, Commercial Banking – Zambia

Industry : Banking

Location : Zambia

Salary : Competitive Salary Package + Benefits

Job Purpose :

To drive client acquisition and manage existing Commercial client relationships consistent with the Bank’s strategy

Role and Responsibilities

  • Primary responsibility for the management of own portfolio of customers ensuring that they receive the appropriate level of service and advice to meet their specific needs.
  • Identify and develop commercial banking relationships.
  • Enhance client retention by providing a one-stop point of contact for all the client’s needs and requirements while providing world class customer service
  • Establish and develop various sales strategies to meet ever changing customer needs in liaison with the Product Development Team
  • Maintain and acquire and reactivate customer relationships to improve deposit liability growth and mix.
  • Conduct market research and competitor analyses within marketing area and develop strategies that will give the bank a large part of the market within its vicinity.
  • Recommend the creation of viable and profitable risk assets to increase business office profitability weekly and monthly statistics / performance reports for management use.
  • Sourcing for and monitoring of customer’s tenured investment / facilities.
  • Design product offerings tailored to meet the needs of the commercial sector in the country while maintaining regular contacts with their executives to push the Bank’s business.
  • Initiate and carry out recovery action on non-performing credits facilities.

Key Performance Indicators :

  • Achieve the approved Commercial Banking PBT target for the Bank

    • 100% attainment of annual targets (Deposits, Risk Assets, fees & commission, client conversions)

  • of large corporate sector accounts controlled by the bank in the country
  • Timeliness in delivering revenue generation reports
  • Timeliness & effectiveness in completion of assigned tasks
  • Efficiency level at executing scheduled and ad hoc assignments
  • Effectiveness establishing new relationships
  • Targets Assigned Vs Actual

    • Job Requirements

    Education Requirements

  • Minimum educational level – Bachelor’s degree with credit or better in any relevant area of discipline
  • Full Grade Twelve School Certificate with five (5) Credits including English and Mathematics

    • Experience

  • Two (2) to four (4) years cognate experience

    • Competencies

    Knowledge :

  • Accounting, Finance and Financial analysis
  • Policy and Regulatory Interpretation skill and Implementation capability
  • Good understanding of the Zambian banking industry.
  • Knowledge of the bank’s policies, products and services.
  • Relationship management.
  • Knowledge on BOZ Regulatory policies.
  • Financial cost Management.
  • Internal processes and policies of the bank
  • Good understanding of financial services sector
  • Banking products

    • Key Skills :

  • Interpersonal skills
  • Advisory skill
  • Strategic Thinking
  • Relationship Management
  • Negotiation & Analytical skill
  • Product Development
  • Leadership skill
  • Selling & Marketing skill

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    Commercial Manager • Zambia