ExpressCredit is a global consumer finance company operating in Zambia and three surrounding countries, including Namibia, Botswana, and Lesotho.
We operate a multi-channel lending platform for private and government sector employees underserved by mainstream financiers. As a good corporate citizen, our goal is to help people in need of short-term and long-term financial assistance – all of which make a meaningful and lasting impact on the local communities.
ExpressCredit is a game-changer and one of the fastest microlenders in the country. A combination of new technologies, mobile sales, and a network of branches and direct sales positions us well for growth and building a sizeable, well-performing loan portfolio.
We are looking for a suitably qualified, competent, and highly motivated professional based in Lusaka, Monze, Mansa Kitwe Luanshya,Kapiri, Chingola to fill in positions of Interns Call centre and Loan Officer Intern .
- Note call centre interns should be lusaka based
CALL CENTRE INTERNS
Job Purpose
Responsible for responding to customer queries, complaints and troubleshooting customer service problems by managing the flow of incoming calls, emails and applications. Always assisting customers in a professional way, in some cases dialling out to make outbound sales
Key Responsibilities
Handle customer inquiries by phone, email and chatsDocument all call information according to standard operating proceduresRoute calls to appropriate person or department when neededFollow communication scripts when handling different topics;Manage, research, identify, and resolve customer complaints using available resourcesSell products and place customer applications in the ERP systemResearch required information using available resources and provide customers with product and service informationProcess web applicationsFollow up on customer calls and inquiries where applicable.Enter new and update existing customer information into systemRecognize, document, and alert the management team of trends in customer behaviour, give feedback on findings for continuous quality improvement cycleIdentify and escalate issues to supervisorsUpsell products and servicesComplete call logs and reportsEnsure adherence to established attendance schedulesProcess loans, forms and applications as per set operating proceduresConduct outbound calls as assigned by the Call Centre ManagerPerform other tasks as assigned by the Call Centre ManagerQualifications and Requirements
Grade 12 School Certificate with 5 credits including English and MathematicsDiploma or better in any business-related course,1-2 years of experience in Customer Service preferably in a call centre environment which has sales
Must be based in Lusaka or willing to self-relocateComputer literate (Microsoft Word and Excel)
Strong phone and verbal communication skills along with active listeningStrong written communication skillsRelevant selling and marketing skillsExcellent interpersonal skillsGood understanding of customer service principles,Analytical thinking with an attention to detail and accuracy
Excellent time management, good organizational and multi-tasking skillsHonesty and Integrity with the ability to maintain confidentiality and exercise discretionApproachable and team playerTarget driven and persistence.
Ability to handle stressful situations appropriately.
Loan officer Intern
Job Responsibilities
Must be a Recent Graduate (graduated between to )Diploma or better in any business-related course,Full Grade 12 CertificateNo work experience requiredBasic sales and marketing skillsBasic knowledge in financial analysisHonesty and IntegrityGood organizational and multi-tasking skills.Strong interpersonal and communications skill.Attention to detailsGood understanding of customer service principles,Enthusiastic and self-starter,Analytical, good problem solver.Valid driver’s Licence will be an added AdvantageLusaka Express Credit Zambia – Call Centre Interns
