ICT & Solutions Support Intern

JOB TITLE : ICT & Solutions Support Intern (1 Position)

DURATION : 3 Months (with possibility of extension)

LOCATION : Lusaka, Zambia (Hybrid – Remote & On-Site)

START DATE : ASAP

APPLICATION DEADLINE : 10 days from publication

About the Role

We are looking for a driven and tech-savvy ICT & Solutions Support Intern to join our fast-paced digital transformation environment. This internship offers a unique opportunity to gain real-world experience at the intersection of software implementation, financial systems, and digital product sales.

You’ll play an active role in the implementation of an investment system project, while also supporting the deployment, testing, and documentation of technology solutions .

This role blends technical hands-on experience with client-facing solution support, ideal for someone interested in fintech, ICT systems, and digital business enablement.

Key Responsibilities

System Implementation Support

Assist in the deployment, testing, and documentation of investment and fund management software

Participate in API integrations between third-party platforms and in-house systems

Support UI / UX testing, bug tracking, and sprint-based feature validation

Perform data validations and quality checks during UAT and go-live phases

Contribute to the creation of user manuals, training materials, and FAQs

Digital Solutions & Sales Support

Provide first-level technical support for the group of companies or platforms

Assist in preparing product demos, digital decks, and client-ready presentation materials

Support CRM or ERP product demonstrations and lead tracking across interested clients

Help coordinate inquiries or product walkthroughs with prospective users and buyers

Collect client feedback and escalate technical requirements to development teams

Documentation & Reporting

Maintain clear documentation of user requirements and technical workflows

Help update dashboards, internal tools, and task-tracking systems for project milestones

Support sales teams in producing technical specs or simplified feature explanations

Required Skills & Qualifications

Bachelor’s degree (or in final year) in Computer Science, Information Technology, Software Engineering, or a related field

Understanding of software fundamentals (OOP, databases, SDLC)

Familiarity with SQL and database platforms (PostgreSQL, MySQL, MS SQL)

Proficiency in at least one programming language (Python, PHP, Java, JavaScript)

Familiarity with REST APIs and tools like Postman, Swagger, or similar

Comfortable with Git / GitHub and basic version control

Excellent problem-solving and analytical skills

Detail-oriented and self-driven with a strong willingness to learn

Nice to Have (Bonus Points)

Exposure to cloud platforms (AWS, Azure, or Google Cloud)

Experience with UI / UX tools (Figma, Adobe XD, Sketch)

Knowledge of CRM, ERP, or Investment Management systems

Experience supporting ICT projects, university competitions, or hackathons

Basic understanding of technical product marketing or sales enablement

What You’ll Gain

Real-world experience in financial software implementation and systems integration

Exposure to B2B solution sales and client engagement

Opportunity to work alongside top-tier consultants and software engineers

Mentorship from leaders in investment advisory, procurement, and consulting

A performance-based recommendation

Possible extension or full-time engagement based on performance