Overview
CHAI seeks a highly skilled and motivated ICT Specialist to provide technical support across digital health, systems integration, data management, and health information system strengthening under the HIV Access and Health Systems Integration Program. The ICT Specialist will work closely with the Program Manager, HIV Access and Health Systems Integration, Ministry of Health (MOH), ZAMMSA, implementing partners and stakeholders to advance digital transformation initiatives, support the integration of health information systems, and enhance data use for HIV prevention, treatment, and health systems strengthening.
This role requires a proactive and detail-oriented professional with strong technical expertise in ICT, health information systems, and digital health governance. The ICT Specialist will support ongoing work to operationalize the National Digital Health Intelligence Hub (NDHIH), strengthen supply chain digital systems, enhance service delivery data visibility, and ensure interoperability of digital platforms that support HIV and broader health services.
Responsibilities
Digital Health Governance Strengthening
- Support establishment of the Digital Health Steering Committee led by senior MoH leadership, including drafting terms of reference, and decision documentation.
- Strengthen existing Digital Health Technical Working Group (DH TWG) sub-committees through development of accountability frameworks and matrices for governance roles across all digital health initiatives–clarifying roles–responsibilities.
- Support establishment of a multi-sectoral coordination mechanism for stakeholders, including government ministries, development partners, implementing organizations, and technical agencies to ensure alignment of digital health investments, facilitate decision-making, and establish change management protocols across the digital health ecosystem.
Digital Health Systems Support
Provide technical assistance to MOH and partners in implementing and maintaining digital health tools and platforms supporting HIV prevention, treatment, and health systems integration.Support processes to integrate disparate information systems (DHIS2, SmartCare+, eLMIS, LMIS, HRIS, to improve data flow and interoperability.Conduct routine system assessments and troubleshoot ICT issues to ensure optimal performance of digital health applications.National Digital Health Intelligence Centre (NDHIC) Establishment and Operationalization
Lead establishment of NDHIC governance structures including Secretariat, Steering Committee, Technical Working Groups, and institutionalization frameworks that embed NDHIC operations within MoH organizational structure, budget framework, and reporting mechanisms.Assist in establishing and operationalizing NDHIC digital architectures, including data warehousing, system integration workflows, and analytics capabilities.Data Management, Analytics & Visualization
Support capacity-building initiatives for MOH technical teams on system use, data standards, and governance.Support collection, cleaning, validation, management, and secure storage of HIV program and health systems data.Develop dashboards and visualization tools to enhance data-driven decision-making for MOH and partners.Assure compliance with national data governance and cybersecurity standards.Supply Chain Digitalization Support
Provide ICT support to ZAMMSA and MOH on digital supply chain system upgrades, integration, and troubleshooting.Support implementation of electronic LMIS enhancements including pipeline monitoring, inventory tracking, and last-mile distribution data visibility.Assist in building interoperability between supply chain and service delivery data systems.Documentation, Knowledge Management & Reporting
Produce technical documentation, manuals, data dictionaries, and ICT-related reports as required.Document lessons learned, best practices, and case studies on digital health implementations.Provide routine progress reports to the Program Manager and contribute to donor reporting.Stakeholder Engagement & Coordination
Maintain collaborative working relationships with MOH ICT units, Digital Health Department, ZAMMSA ICT teams, implementing partners, and technical working groups (TWGs).Represent the program in selected digital health and ICT-related TWGs or forums as delegated by the Program Manager.Support partner alignment around national digital health priorities and architectures.Qualifications
Bachelor’s degree in Information and Communication Technology, Computer Science, Information Systems, or a related field.Minimum 5 – 10 years’ experience in ICT systems administration, digital health implementations, or health information systems support.Experience working with databases, system integrations, APIs, and interoperability frameworks.Experience with health information systems such as DHIS2, SmartCare+, eLMIS, LMIS, HRIS, or custom digital health platforms.Proficiency in data visualization tools (Power BI, Tableau, DHIS2 analytics modules).Strong understanding of ICT infrastructure, cybersecurity principles, and data governance.Experience supporting government-led digital health programs, preferably within the Zambian health sector.Knowledge of HIV programs, supply chain systems, and public health information systems.Strong analytical skills, problem-solving abilities, and attention to detail.Ability to work independently, manage multiple priorities, and collaborate across diverse teams.#jobreference2 #region3
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