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Branch Manager - Zambia

Branch Manager - Zambia

Antal InternationalZambia
30+ days ago
Job description

Job Description

Job Title : Branch Manager – Zambia

Industry : Banking

Location : Zambia

Salary : Competitive Salary Package + Benefits

Job Purpose :

To manage customer relationships and drive the acquisition of businesses to achieve profit realization.

Role and Responsibilities

  • Prepare annual marketing plans and strategies for liability generation to enable retail officers achieve target objectives.
  • Develop marketing plans and strategies for designated product ranges to enable achievement of targeted growth and profit objectives.
  • Monitor and control business office income and expenditure to ensure profitability.
  • Recommend the creation of risk assets to increase business office profitability
  • Provide operational management support for retail teams
  • Represent the bank within the wider community.
  • Contribute to the effective launching of new products to ensure favorable market response and optimum build-up of revenue
  • Facilitate, establish and maintain effective relationships with new and existing customers.
  • Evaluate market research and competitor analyses in order to formulate marketing plans and strategies.
  • Assume overall accountability for branch expenditure on products and services, such as the administration of consumer lending, current account transactions, overdrafts, credit cards and personal loans.
  • Monitor and assign targets to PCMs / account officers to ensure effective focus on target achievement
  • Maintain and acquire customer relationships to improve deposit liability growth and mix.
  • Providing strategic direction and operational support to employees
  • Defining and implementing the delivery of marketing strategies and targets
  • Coach and motivate employees to effectively execute their day-to-day tasks to meet corporate targets and delivery objectives

Key Performance Indicators (KPIs)

  • Achievement of set financial targets.
  • Timeliness in the Preparation of annual marketing plans and strategies.
  • Number of customer relationships improved on and established.
  • Branch Profitability.
  • Number of Fraud cases recorded.
  • Number of Regulatory Infractions.

    • Job Requirements

    Education Requirements :

    Minimum Educational level – Bachelor’s degree; higher degrees / MBA / professional certificates compulsory.

    Experience

    Minimum experience – 8-years relevant experience.

    Competencies : Knowledge :

  • Banking operations, policies and procedures
  • Bank products and services
  • Business development and acquisition
  • Marketing
  • Relationship management
  • Central Bank Regulations and Policies
  • Good Knowledge of the markets

    • Key Skills :

  • Ability to evaluate needs of customers, and determine what products or service would best serve those needs.
  • Interpersonal skills.
  • Excellent Negotiation skills.
  • Good Communications skills (written and oral)
  • Strong Selling and marketing skills
  • Self-driven / proactive.
  • Strong business acumen.
  • Attention to details.
  • Supervisory skills.

    • Benefits

  • Annual bonus based on performance

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