Temporary Helpdesk & Project Coordinator

Micronics Consulting (Z) Limited is Zambia’s leading and growing Zambian ICT Company that has a passionate team and value – added services ensuring no challenge is too complex, no detail too demanding.

As part of our expansion plan, we are inviting applications from suitably qualified, experienced, ambitious, self-motivated individuals to apply for the position :

JOB BRIEF

The Helpdesk & Project Coordinator will serve as the first point of contact for technical support, ensuring timely resolution of user issues while maintaining excellent customer service. The role involves coordinating and monitoring helpdesk activities, documenting incidents, escalating unresolved problems and tracking service performance against agreed standards. In addition, the position supports project planning and execution by coordinating resources, monitoring timelines, preparing reports and ensuring effective communication between stakeholders. This dual role requires strong organizational, multitasking and communication skills to balance day-to-day support operations with project coordination responsibilities.

Key Duties and Responsibilities :

Staff & Operations Management :

• Manage the day-to-day operations of the help desk.
• Handle staff scheduling and performance evaluations.

Technical Support

System & Process Management :

Reporting & Communication :

Qualifications :

HOW