Business Analyst

JOB PURPOSE

To consistently maintain the entire home broadband (HBB) Management Information and Data ensuring accurate and timely dissemination of required reports to defined recipients and innovation of new reports where required. Provide insightful analytical reports highlighting trends and any other observations key to decision making.

CORE RESPONSIBILITIES ARE :

• Channel-wise reporting
• Generating accurate home broadband sales and installation business analytics reports enabling timely decision making
• Ensuring resolution of any MIS related issues faced by sales staff and installers in a timely manner in coordination with other cross functional teams.
• Commissions reconciliation and payout status.
• Ensuring correct and timely payments of all channel partners are made according to Service level Agreement (SLA).
• Managing Opex control and governance of processes in line with business requirements
• Maintaining trends for key business performance indicators and market intelligence
• Handle ad hoc research requests from other departments so they can gather more information on HBB and Fibre to the X (FTTX) consumers.
• Monitor inventory and forecast the demand plan of Outdoor Units (ODUs) and Know Your Customer (KYC) kits
• Ensure compliance on Capex control and governance of processes in line with business requirements.
• Maintain trends for key business performance indicators and market intelligence and disseminate to the sales and installation teams at regular intervals.

REQUIREMENTS

Educational Qualifications & Functional / Technical Skills :

Relevant Experience :

COMPETENCIES REQUIRED FOR THE POST