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Spa Manager

Grand Palace HotelLusaka, Zambia

30+ days ago

Job description

Position Overview

The Spa Manager is responsible for overseeing the daily operations of the spa, ensuring exceptional service delivery, and managing a team of spa professionals. This role requires a strong focus on customer satisfaction, staff training, and maintaining a serene and welcoming environment for all guests. This position is in Saraya Spa & Salon, which is situated within the Hotel.

Key Responsibilities

1. Spa Operations Management

Oversee the daily operations of the spa, including scheduling, inventory management, and staff supervision.
Develop and implement spa services and treatment menus that align with market trends and customer preferences.
Ensure compliance with health and safety regulations and maintain cleanliness and organization within the spa.
Monitor and analyze financial performance, including budgeting, pricing strategies, and revenue generation.
Address customer inquiries, feedback, and complaints promptly and professionally.
Promote spa services and packages through marketing initiatives and partnerships.

2. Staff Leadership & Development

Recruit, train, and motivate a team of spa professionals.

Conduct regular performance reviews, manage schedules, and ensure staff are up-to-date with the latest spa treatments and techniques.

Foster a positive and collaborative work environment that promotes team growth and satisfaction.

Implement and maintain quality control measures for all spa treatments and services.

Ensure that therapist productivity is maximized to achieve budget goals.

3. Guest Experience Enhancement

Deliver world-class service to clients, addressing their needs with professionalism and warmth.

Handle any guest complaints or concerns promptly and efficiently.

Regularly review ana monitor all therapists’ treatment performance to ensure they exceed guests’ expectations.

Implement wellness activities and packages to enhance the guest experience.

4. Financial Management & Reporting

Monitor budgets and optimize cost management.

Enhance spa profitability and yield.

Record daily cash flow and perform accounting duties.

Generate financial statements and sales reports.

Ensure compliance with applicable health regulations and hygiene standards.

5. Marketing & Business Development

Collaborate with the marketing team to develop and execute effective spa promotions and packages.

Drive retail sales through product knowledge and upselling techniques.

Build relationships with local businesses to enhance the spa’s visibility and client base.

Implement and maintain an efficient stock control system.

Proven experience in managing and leading a team, including recruiting, training, and performance management.

Hands-on experience with the day-to-day operations of a spa, including scheduling, inventory management, and guest service.

Skills :

Strong leadership and communication skills, with the ability to inspire and manage a diverse team.

Exceptional interpersonal skills with a focus on delivering a superior guest experience.

Deep knowledge of spa treatments, health, and wellness practices.#

Ability to handle multiple tasks and work under pressure.

Financial acumen, with experience in budgeting and financial reporting.

Personal Attributes :

Passionate about wellness and beauty.

Detail-oriented with a keen eye for maintaining high standards.

Adaptable and open to implementing new ideas and strategies.

Strong problem-solving abilities and decision-making skills.

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Manager • Lusaka, Zambia