Service Center Officer

About WidEnergy Africa Ltd : We are a social, profit start up that focuses on last mile distribution of

clean, affordable and reliable energy solutions. Since , we have empowered over 20, Zambians

with solar products especially with our recently launched Pay as You Go solar home systems in the market.

Our solar products allow customers to use mobile payments such as Mobile money and Airtel Money to

pay for their solar lighting system on a weekly basis, which makes it affordable, environment friendly and

healthier for off grid customers such as farmers.

We are searching for a talented, motivated and experienced candidate to join our team as Service Center Officer.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES :

1. Ensure all local authorizations and permits to operate are compliant

2. Daily Coordination with the headquarter for a physical count of stock levels at the Service Center

3. Monitor all stock status from service center to the field and vice versa; should record all statuses on the

inventory monitoring sheet.

3. Ensure minimum required inventory levels at the Service Center Office

4. Ensure Sales Agents receive adequate stocks to achieve sales targets

5. Train and Re-Train Sales Agents when required

6. Keep good records of products returns and spare parts at the Service Center Office

7. Keep good records of marketing materials and Sales Agents gear at Service Center Office

8. Manage and resolve customer complaints

9. Identify and escalate issues to Supervisors

10. Provide product and service information to customers

11. Document all call information according to standard operating procedures

12. Recognize, document, and alert the management team of trends in the

13. Achieve monthly KPI scores