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Loans Jobs in Zambia

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Loans • Zambia

Last updated: 1 day ago
Multiple Jobs

Multiple Jobs

ExpressCredit ZambiaLusaka, Zambia
ExpressCredit is a global consumer finance company operating in Zambia and three surrounding countries, including Namibia, Botswana, and Lesotho. We operate a multi-channel lending platform for priv...Show moreLast updated: 17 days ago
Loan Officers / Interns

Loan Officers / Interns

Success Entrepreneurs ChoiceMufulira, Chingola, Ndola, Zambia
Success Entrepreneurs Choice Financial Services (SECFIN) a fast growing microfinance institution with the aim of offering financial services to business owners and individuals in formal employment....Show moreLast updated: 13 days ago
Loans Sales Team Leader

Loans Sales Team Leader

PrivateMazabuka, Monze, Choma, Zambia
We are seeking a dynamic and results-driven Loan Sales Team Leader to oversee our loan sales operations.The ideal candidate will be responsible for leading, mentoring, and motivating a team of loan...Show moreLast updated: 17 days ago
Credit officer

Credit officer

PRISolwezi, Zambia
One of our clients in micro-Finance industry is looking for a Credit officer to join their team.The Credit officer job description covers but is not limited to the following responsibilities.Work w...Show moreLast updated: 30+ days ago
Legal Officer – Advisory and Litigation

Legal Officer – Advisory and Litigation

Pension and Insurance AuthorityLusaka, Zambia
The Pensions and Insurance Authority (“the Authority”) is the regulatory and supervisory authority for the pensions and insurance industries in Zambia as provided for in the Pension Scheme Regulati...Show moreLast updated: 11 days ago
Head of Business Banking – Zambia

Head of Business Banking – Zambia

Antal InternationalZambia
Head of Business Banking – Zambia.Competitive Salary Package + Benefits.The Head of Business Banking will be responsible for leading the bank’s Business Banking segment in Zambia, driving sustainab...Show moreLast updated: 17 days ago
Loan Consultant

Loan Consultant

Unifi ZambiaKitwe, Zambia
Unifi is redefining credit in Africa with simple, fast personal loans delivered through online, mobile and branch channels. We make life easy for thousands of clients across Zambia, Kenya, Uganda an...Show moreLast updated: 14 days ago
Urgently Hiring Multiple Positions

Urgently Hiring Multiple Positions

KM and M Business Consultants limitedChipata, Zambia
RE-ADVERTISEMENT – URGENT HIRING IN CHIPATA!.KM & M Business Consultants Ltd, on behalf of our client in the automotive sector, is urgently recruiting for multiple positions at a new plant being es...Show moreLast updated: 17 days ago
Assistant Credit Officer

Assistant Credit Officer

Kapalasa Investments LimitedLusaka, Zambia
Our innovative and growing company Kapalasa Investments Limited is looking to fill the role of Assistant Credit Officer to join the Team based in Lusaka Zambia. This role is responsible in assisting...Show moreLast updated: 17 days ago
Loan Officer – Auto / SME Loans

Loan Officer – Auto / SME Loans

PANDA AFRICA SOLUTIONS LIMITEDLusaka, Zambia
Panda Africa Solutions is looking for a Loan Officer to join our dynamic team! If you have a passion for finance, strong sales skills, and the ability to assess loan applications, we want to hear f...Show moreLast updated: 17 days ago
Sales & Marketing Retail

Sales & Marketing Retail

Blissfulbond Bridal ZambiaNdola, Zambia
Sales & Marketing Retail Ladies at Jacarada Mall (Ladies Only).Candidates should be staying in Ndola.Are you ready to take on the challenge of being a Sales Lady at our store in mall environment? A...Show moreLast updated: 1 day ago
Finance Manager

Finance Manager

KOKEB ENTERPRISES LIMITEDSolwezi, Zambia
Kokeb is a diversified enterprise based in Lusaka and Solwezi, Zambia, rapidly expanding its footprint across industries including construction contracting, engineering, real estate development, an...Show moreLast updated: 5 days ago
Payroll Accountant

Payroll Accountant

CV People AfricaLusaka, Zambia
We are looking for an exceptional Payroll Accountant to manage the company’s end-to-end payroll and contractor payments.The successful candidate will be responsible for the accurate and timely proc...Show moreLast updated: 17 days ago
Sales Agent x3

Sales Agent x3

PK MONEY LENDERSLusaka, Zambia
This is a commission-based opportunity ideal for individuals who know how to connect with people and are motivated by results. Market and promote group loans to small-scale traders.Explain loan term...Show moreLast updated: 10 days ago
Loan Officer

Loan Officer

Brace Loans Services LimitedLusaka, Zambia
Brace Loans Services Limited is seeking a dynamic and community-driven Loan Officer to manage the full lending process—from client acquisition and group formation to disbursement and loan recovery....Show moreLast updated: 16 days ago
Human Resource Administration Officer

Human Resource Administration Officer

Zambeef Products PlcLusaka, Zambia
Zambeef Products PLC is the largest integrated cold chain food products and Agribusiness Company in Zambia and one of the largest in the Southern Africa region. It is involved in the primary product...Show moreLast updated: 17 days ago
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Multiple Jobs

Multiple Jobs

ExpressCredit ZambiaLusaka, Zambia
17 days ago
Job description

ExpressCredit is a global consumer finance company operating in Zambia and three surrounding countries, including Namibia, Botswana, and Lesotho.

We operate a multi-channel lending platform for private and government sector employees underserved by mainstream financiers. As a good corporate citizen, our goal is to help people in need of short-term and long-term financial assistance – all of which make a meaningful and lasting impact on the local communities.

ExpressCredit is a game-changer and one of the fastest microlenders in the country. A combination of new technologies, mobile sales, and a network of branches and direct sales positions us well for growth and building a sizeable, well-performing loan portfolio.

We are looking for a suitably qualified, competent, and highly motivated professional based in Lusaka, Monze, Mansa Kitwe Luanshya,Kapiri, Chingola to fill in positions of Interns Call centre and Loan Officer Intern .

  • Note call centre interns should be lusaka based

CALL CENTRE INTERNS

Job Purpose

Responsible for responding to customer queries, complaints and troubleshooting customer service problems by managing the flow of incoming calls, emails and applications. Always assisting customers in a professional way, in some cases dialling out to make outbound sales

Key Responsibilities

  • Handle customer inquiries by phone, email and chats
  • Document all call information according to standard operating procedures
  • Route calls to appropriate person or department when needed
  • Follow communication scripts when handling different topics;
  • Manage, research, identify, and resolve customer complaints using available resources
  • Sell products and place customer applications in the ERP system
  • Research required information using available resources and provide customers with product and service information
  • Process web applications
  • Follow up on customer calls and inquiries where applicable.
  • Enter new and update existing customer information into system
  • Recognize, document, and alert the management team of trends in customer behaviour, give feedback on findings for continuous quality improvement cycle
  • Identify and escalate issues to supervisors
  • Upsell products and services
  • Complete call logs and reports
  • Ensure adherence to established attendance schedules
  • Process loans, forms and applications as per set operating procedures
  • Conduct outbound calls as assigned by the Call Centre Manager
  • Perform other tasks as assigned by the Call Centre Manager
  • Qualifications and Requirements

  • Grade 12 School Certificate with 5 credits including English and Mathematics
  • Diploma or better in any business-related course,
  • 1-2 years of experience in Customer Service preferably in a call centre environment which has sales

  • Must be based in Lusaka or willing to self-relocate
  • Computer literate (Microsoft Word and Excel)

  • Strong phone and verbal communication skills along with active listening
  • Strong written communication skills
  • Relevant selling and marketing skills
  • Excellent interpersonal skills
  • Good understanding of customer service principles,
  • Analytical thinking with an attention to detail and accuracy

  • Excellent time management, good organizational and multi-tasking skills
  • Honesty and Integrity with the ability to maintain confidentiality and exercise discretion
  • Approachable and team player
  • Target driven and persistence.

    Ability to handle stressful situations appropriately.

    Loan officer Intern

    Job Responsibilities

  • Must be a Recent Graduate (graduated between to )
  • Diploma or better in any business-related course,
  • Full Grade 12 Certificate
  • No work experience required
  • Basic sales and marketing skills
  • Basic knowledge in financial analysis
  • Honesty and Integrity
  • Good organizational and multi-tasking skills.
  • Strong interpersonal and communications skill.
  • Attention to details
  • Good understanding of customer service principles,
  • Enthusiastic and self-starter,
  • Analytical, good problem solver.
  • Valid driver’s Licence will be an added Advantage
  • Lusaka Express Credit Zambia – Call Centre Interns