Talent.com
This job offer is not available in your country.
Multiple Positions – Social Services Officers

Multiple Positions – Social Services Officers

Family LegacyLusaka, Zambia
30+ days ago
Job type
  • Full-time
Job description

Family Legacy Missions Zambia (FLMZ) is a Faith based organization that upholds Christian values and morals in the education of the orphaned and vulnerable children it serves. The organization seeks to recruit suitably qualified, experienced, and competent individuals who will demonstrate commitment to FLMZ’s mission, vision, and values for the following positions :

1. Coordinator – Child protection and Special Projects – WASHM

Job Summary

The overall responsibility of the Child Protection and Special Projects coordinator will be to coordinate activities aimed at creating a safe and comfortable environment for students through the implantation of Child protection and WASHM initiatives. He / she will also contribute to child protection policy reviews and participate in developing and implementing child protection and WASHM strategic plans / programs. He / She will ensure the implementation of FLMZ’s WASHM and Child protection strategy and program implementation, He / she will support the building of capacity of staff and stakeholders in WASHM and Child protection

Dimensions of the Role :

  • Coordinates the implementation of Child Protection policy and WASHM project activities.
  • Coordinates and facilitates Child Protection and WASH training.
  • Responds to child protection cases and WASHM needs for schools
  • Provide direction to staff with regards to Child Protection and WASHM in line with FLMZ’s priorities

Typical Responsibilities :

Procedures, process, and applications support :

  • Coordinates the implementation of the Child Protection policy and other processes and procedures that center on the safety of a child and WASM initiatives

    • Child Protection

  • Responsible for accompanying the child (who disclosed abuse) and the parents / guardians to all relevant and necessary law and health agencies; including but not limited to : UTH, local clinic, police station, etc.
  • Primary liaison between Family Legacy, government agencies, and parents / guardians in facilitating the process of following Child disclosure.
  • Coaching Family Legacy staff on how to handle initial reports of abuse (as per the Family Legacy Child Protection Policy)
  • Working with staff, identifying and responding to Child Protection concerns.
  • Attend abuse cases follow-ups from the relevant authorities such as hospitals and police stations
  • Ensures that the child is safe during the investigation process.
  • Ensure continual implementation of the Child Protection Policy
  • Identify risks on the campus of child safety in collaboration with all departments and implement preventative measures / strategies to eradicate the said risks
  • Risk assessments to be used as a regular practice in operations, people, and programs
  • Identify and minimize unsafe situations in good time
  • Respond to any campus staff concerns around Child Protection
  • Ensuring responses to reports of child abuse are being adhered to.

    • WASHM

  • Supports Head Teachers in addressing minor WASHM needs
  • Coordinates with Designated School Hygiene Trainers to schedule Girl’s Hygiene training and kit distribution at LAs
  • Support staff conduct Girls Hygiene training and kit distribution across LAs
  • Partner with Community Development WASHM Champions to organize and facilitate WASHM training at termly parent / guardian meetings using the WASHM curriculum
  • Partner with School WASHM Champions to organize and facilitate WASHM training at termly parent / guardian meetings using the WASHM curriculum
  • Work in collaboration with the headteacher to support the Facility Worker(s) and Food Handler to ensure they maintain standards about health.
  • Proactively monitors WASHM at their school and identifies areas of need / opportunity even beyond those currently identified in school standards
  • Implement and maintain prescribed reporting systems to monitor and evaluate the objectives, indicators, and outcomes of WASHM

    • Program Development

  • Support in developing and implementing strategies to address child protection, WASHM projects, and gender needs.
  • Support in Educating and sensitizing Parents / Guardians, students, and staff on Child Protection WASHM and other project-related issues in collaboration with other departments.
  • Support in building links with other relevant groups and agencies regarding the specific programs being developed for WASHM and Child protection
  • Monitor the progress of different programs and initiatives across every school and community
  • Assess the progress of the implemented child Protection and WASHM activities programs relevant across every Legacy Academy and Community
  • Strengthening partnerships with relevant organizations / agencies
  • Liaise with school administration and government officers to promote good behaviors and other practices in schools.
  • Support schools to successfully implement special projects and child protection programs.
  • Facilitate and support schools to develop their school improvement plans for various implemented activities.

    • Reporting

  • Report all concerns and / or incidents of child abuse / of WASHM within the cluster to the direct supervisor and work with designated staff on further investigations.
  • Coordinate and conduct an initial investigation of child abuse allegations to determine if the perpetrator is within or outside the Organization.
  • Report all abuse allegations to the police.
  • Provide regular updates on all WASHM and Child Protection initiatives being implemented.

    • Records Management

  • Regularly document child safety and WASHM matters in Legacy Academies and the community.
  • Work in collaboration with Child Monitoring and Sponsorship staff and government field Officers to ascertain accurate knowledge on the safety of each child both on and off each campus.
  • Maintain an updated caseload of high-priority follow-ups
  • Ensure all findings of an investigation are recorded
  • Submit disclosure report forms to the supervisor
  • Document meetings held with LA staff and other partner organizations.

    • CAPACITY BUILDING

  • Build the capacity of staff to respond to Child Protection emergency and WASHM initiatives
  • Assist in identifying the WASHM / Child Protection training needs and propose training plans to the supervisor.
  • Build the capacity and competence of FLMZ’s staff on both hardware and software components of WASHM.

    • Special Projects

  • Engage student guardians and the local community in program design and execution
  • Create accountability structures for staff and students to manage special projects at their schools
  • Support a system for the long-term sustainability of all projects
  • Establish measurable program goals to track program impact and continuation over time
  • Facilitate roll-out support initiatives for all projects.
  • Provide structure, ownership, and accountability for all projects being implemented.

    • Other Competencies and values :

  • Demonstrate commitment to FL’s mission, vision, and values.
  • Must have a good understanding of Family Legacy’s Child Protection Policy and associated guidance and procedures
  • Must have no previous convictions of harm to a child.
  • Must have under-gone training on Child Protection within Family Legacy and have a sound knowledge of child abuse, risk assessment, and protection measures.
  • Share knowledge and experience.
  • Actively work towards continuing personal learning and development and apply newly acquired skills.
  • Consistently approaches work with energy and a positive constructive attitude.
  • Demonstrates strong oral and written communication skills.
  • Remains calm, in control, and good-humored even under pressure.
  • Demonstrates openness to change and ability to manage complexities.
  • Responds positively to critical feedback and offers points of view.
  • Solicits feedback from co-workers about the impact of his / her behavior.
  • Ability to network and be relational.
  • Ability to work as a team and be accountable for any decisions made.
  • Adhere to all deadlines
  • Exhibited high performance in a previous role in Family Legacy (for internal candidates).

    • Educational Qualification and Experience

  • Bachelor’s Degree in water and sanitation, Public health, or relevant technical WASH specialization Or Diploma with 3 years’ experience.
  • Full grade 12 certificate
  • At least 3 years of work experience in a related field.
  • Fluency in English spoken and written
  • Competency in computer skills (MS Word, Excel, etc)
  • Experience in WASH strategy
  • Experience in Child safeguarding / Child Protection will be an added advantage

    • 2. Community and Family Strengthening Officer

    Location : Lusaka

    Job Summary

    The overall responsibility of the Community and Family Strengthening officer (CFSO) is to engage and ensure the participation of families and communities in children’s general wellbeing. He / she will implement spiritual and socio-economic empowerment activities for households and the community.

    The position holder will also participate in the identification and development of project concept notes. He / she is responsible for the recruitment of vulnerable children for possible enrolment in the sponsorship program and recommends child placement in relevant programs.

    Dimensions of the Rol e :

  • Ensure parents / guardian engagement
  • Support child protection functions
  • Conduct pre-rostering and children recruitment into sponsorship program.
  • Prepare households for children reintegration.
  • Implement socio-economic activities for household empowerment
  • Support Social-Emotional Learning functions
  • Identify and recommend children for Tree of Life admission
  • Support implementation of WASH initiatives and Child Protection

    • Parents / Guardian Engagement

  • Conduct parents / guardian meetings to collectively address issues that affect learners.
  • Facilitate character formation, with assigned children, in alignment with a Christian perspective
  • Promote holistic growth and development among assigned children and their families
  • Provide family counseling and support by encouraging the participation of the families to develop solutions to their problems.
  • Liaise with interested groups and individuals to set up new services for the children.
  • Develop and implement strategies.
  • Cultivate relationships within the community to provide new opportunities for parents and guardians.

    • Child Protection and special projects

  • Work with Child Protection Coordinators on conducting initial investigations of child abuse allegations.
  • Train parents / guardians on girls’ Menstrual Hygiene Management.
  • Ensure on-going implementation of the Child Protection Policy.
  • Enhance child safety by identifying risks and mitigating them through implementing child protection strategies.
  • Support WASH initiative through community-based activities

    • Pre-rostering and Recruitment of Vulnerable Children

  • Participate in reviewing the recruitment criteria;
  • Identify and conduct vulnerability assessments on potential Camp Life Children according to the set criteria.
  • Collect copies of birth records for pre-rostered children.
  • Conduct home visits on all pre-rostered children to ascertain availability.
  • Facilitate camp life-related activities
  • Conduct sponsorship notification meetings for parents / guardians / kids.
  • Ensure parents / guardian consent to child sponsorship by signing enrolment forms.
  • Ensure sponsor letters for newly sponsored children are administered in accordance with the set criteria and due dates.

    • Program Support

  • Support SEL in program implementation.
  • Make follow-ups on Tree of Life runaway / missing children to ascertain the basis for escape and safety status.
  • Work with Tree of Life on children’s holiday return and follow-up on the non-return.
  • Identify and recommend children for possible admission at the Tree of Life Child Care facility.
  • Respond to queries raised by parents / guardians regarding the care facility.

    • Reintegration

  • Cultivate partnerships with private, Non-governmental organizations, and government sectors to support reintegration.
  • Raise awareness on reintegration to parents and guardians.
  • Conduct post reintegration home visits, to ascertain children’s adaptability to the new environment.
  • Conduct socio-economic assessments to ascertain household preparedness.

    • Socio-economic empowerment for households.

  • Build relationships with households by providing spiritual guidance and encouragement through home visits.
  • Raise awareness on issues relevant to the community.
  • Provide household counseling to establish functional homes for the children.
  • Train parents and guardians on entrepreneurship and financial management basics.
  • Form saving schemes for parents and guardians.
  • Identify and develop existing programs that support household socio-economic empowerment.

    • Records Management

  • Maintain ongoing, up to date, and accurate records of the pre-rostered children
  • Keep documented records of assessments and information of identified children throughout the rostering process.
  • Document meetings held with parents / guardians or groups within the community.
  • Keep birth records for all pre-rostered children.
  • Keep records of saving schemes for parents and guardians.
  • Track attendance of parents / guardians during termly meetings.
  • Keep accurate, detailed and timely records and progress reports of all Tree of Life families

    • Skills Specific to the Post

  • Demonstrate commitment to FL’s mission, vision, and values.
  • Must have no previous convictions of harm to a child.
  • Must have undergone training in Child Protection.
  • Share knowledge and experience.
  • Actively work towards continuing personal learning and development and apply newly acquired skills.
  • Consistently approaches work with energy and positive constructive attitude.
  • Demonstrates strong oral and written communication skills.
  • Remains calm, in control and good humored even under pressure.
  • Demonstrates openness to change and ability to manage complexities.
  • Responds positively to critical feedback and offering points of view.
  • Solicits feedback from co-workers about the impact of his / her behavior.
  • Ability to network and be relational.
  • Ability to work as a team and be accountable for any decisions made.
  • Adhere to all deadlines.

    • Educational Qualification and Experience

  • Full Grade 12 certificate
  • Diploma / or degree in Development Studies / Social work or related field.
  • Vast experience in community development or related skills.
  • Competency in computer skills (MS Word, Excel, etc.)

    • 3. Child Monitoring and Sponsorship Officer

    Location : Lusaka

    Job Summary

    The Child Monitoring and Sponsorships Officer will be responsible for implementing, monitoring, and evaluating the sponsorship program for a specified number of sponsored children within a given area of responsibility. He / she will also participate in program planning and ensures timely and effective implementation, administration, delivery, and completion of sponsorship program benefits. He / She will ensure that all communicated child information is accurately collected, stored, reviewed, and quality checked before it is shared and submitted timely.

    Dimensions of the Role :

  • The Officer reports directly and regularly to the Coordinator
  • The officer is required to do fieldwork
  • Ensure continuous monitoring of the children’s wellbeing
  • Provide accurate timely information and updates on the children’s well-being assigned to them
  • Ensure to conduct assessments of children for correct placements and decision making on the right interventions for the child
  • Support implementation of WASH initiatives and Child Protection

    • Policies and procedures :

  • Ensure to comply with and adherence to all Departmental Policies and Procedures for effective implementation of program and activities
  • Comply with and adhere to Child Safe Guarding Policy to ensure proper child safeguarding norms and child safety

    • Typical Responsibilities – Key End Results of Position Procedures, Process, and Applications Support

    Assessments and Emotional Support

  • Ensure to conduct Vulnerability Assessments of all Legacy Academy Students assigned to them and recommend the right intervention / placement for the child
  • Complete annual Psychosocial screeners and other Psychosocial Assessments to ensure children are receiving the necessary Emotional care and support
  • Collaborate with Academics to identify children with special needs for Assessment and Placement
  • Support and participate in the implementation of Social Emotional Learning in Legacy Academies.
  • Conduct emotional support with students and refer cases that require clinical / specialized counseling to the Legacy Academy counselors.
  • Establish nurturing and growing relationships with assigned children and their families.
  • Participate in all SEL activities.

    • Child Monitoring and Home Visits

  • Conduct follow-ups and regular home visits for child wellbeing.
  • Ensure timely delivery of accurate information about the sponsored children.
  • Responsible for ensuring review and quality check of all incoming and outgoing data on children from the campus level.
  • Monitor daily school attendance to conduct follow-ups on all students who exceed the absenteeism requirement and submit reports.
  • Ensure all findings of an investigation are recorded and communicated to the necessary staff / departments.
  • Manage SP non-academic files, which include counseling logs, documentation of interventions, and any other that may arise.
  • Communicate to school leadership and Coordinators of any child follow-ups based on attendance records and rosters.
  • Facilitate and accompany home visits for all sponsored children upon request.

    • Data and Record Management

  • Tracking and ensuring that specific Child updates are completed promptly
  • Effective, accurate, efficient documentation and record keeping are in line with all sponsorship protocols, policies, and guidelines.
  • Perform data reconciliations to identify any data anomalies of all SP children.
  • Ensure all weekly import changes and attendance are compiled and processed for the database system.
  • Ensure all deliverables for data management are fulfilled and tracked (discharge, death, transfer, maternity tracking, etc)
  • Ensure all documentation and data of all sponsored children are properly filed and up to date.
  • Ensure each Sponsored child has an AAR folder and all documentation on the child is filled for each child (home visit, transfers, etc.)
  • Ensure all AAR folders for Discharged and Transferred Children are submitted to the supervisor.
  • Maintaining ongoing, up-to-date, and accurate child well-being records both on and off-campus.
  • Frequently collaborate with Academics to provide and maintain accurate and up-to-date sponsorship records and rosters.
  • Strictly observe confidentiality and strong ethics concerning all beneficiary information / data.

    • Sponsorship Communication

  • Responsible for planning and implementing all activities and tasks of Sponsorship
  • Quality, focused, timely review and tracking of necessary documentation / correspondence required for strengthening the bond between sponsored children and their sponsors through letters, photos, family records, and various reports.
  • Coordinating and ensuring that all sponsored children needed for camp, sponsorship trips, and parties are notified
  • Processing and ensuring that field-initiated requirements and all sponsorship deliverables are fulfilled (transfers, discharges, letters, response letters, readmission, death, etc.)
  • Conduct frequent random spot checks in classrooms to confirm the accuracy of attendance records.
  • Ensure that all information regarding sponsored children is updated
  • Respond promptly and effectively to all inquiries and specific child updates regarding all sponsored children.
  • Facilitate child-sponsorship correspondence as directed by the International office.
  • Administer and submit letters for all sponsored children.
  • Capture photos and videos for all sponsored children
  • Respond to sponsor child update requests regarding all sponsored children.
  • Ensure all sponsored children are rostered for camp attendance.
  • Be non-discriminatory and respectful in relating with people especially the sponsored children / youth and their families, staff, and other stakeholders.

    • Sponsorship Blessing

  • Effective implementation, administration, delivery, and completion of sponsorship program benefits.
  • Track and Distribute attendance blessing for all children eligible
  • Ensure the distribution of blessings and other gifts to the children; communicate discrepancies to the Coordinator and supervisor when necessary.

    • Child Protection

  • Report all abuse concerns disclosure and / or child protection incidents to the direct supervisor / designated staff for further investigations and action.
  • Work with Child Protection Coordinator to conduct an initial investigation of child abuse allegations.
  • Ensure a high standard of confidentiality in all reporting.
  • Strictly observe confidentiality and strong ethics concerning all children’s cases
  • Conduct sensitizations talks for Children on Child Protection.
  • Maternity tracking for pregnant girls and follow-ups.
  • Ensure continual implementation of the Child Safe Guarding Policy.
  • Identify and mitigate child safety risks through implementing child protection strategies.

    • WASH initiatives

  • Train girls in Menstrual Hygiene Management and distribute girls’ hygiene kits.
  • Conduct sensitizations talks for Children on Health Education
  • Implement all WASH initiatives in the school

    • Reporting and Monitoring and Evaluation

  • Prepare and submit weekly, monthly, and quarterly / reports on the implementation of various programs / activities / initiatives.
  • To capture and track all departmental activities / projects in line with the work plan.
  • Maintain the database of children assigned.
  • Monitor and document all implemented program activities included in the annual work plan, focusing on results, impacts, success stories, and lessons learned.

    • Special Projects

  • Effective implementation, administration, delivery, and completion of all project

    • Other

  • Policies and procedures : Coordinates with other Departments / Sections to implement systems procedures and processes to comply with Family Legacy.
  • Reporting : Ensures that work plans are submitted on weekly basis and reports on a monthly basis.
  • Support to programs : Oversee the planning and management of all sponsorship-related activities in line with established policies, procedures, and processes
  • Child Protection : Provide oversight in cooperation with other staff to ensure compliance and adherence to Family Legacy’s Child Protection Policy to safeguard and protect children from all forms of harm and abuse.

    • Skills Specific to the Post

  • Pays particular attention to details
  • Promotes innovation and learning amongst team members to achieve goals.
  • Communication clearly both verbally and written.
  • Gains and retains credibility for personal relationships with others and job performance.
  • Ability to work well with others in a multi-disciplinary and cross-cultural environment.
  • Strong analytical skills in problem-solving and strategic thinking.
  • Strong negotiation skills.
  • Strong management skills in coaching, problem-solving, and people management.
  • Ability to work effectively with others on a team and independently, especially under pressure.
  • Excellent listener who understands and shows sensitivity to the needs of others / other programs
  • Ability to adapt personal views to get the best outcome for the ministry.
  • Contributes effectively to the work of other departments and the ministry.
  • Aware of own strengths, and weaknesses and proactive in using feedback for self-development.
  • Aware of impact on others and uses impact to create a positive work environment.
  • Positive about change and able to cope well with ambiguity and support others in doing so.
  • Adhere to deadlines
  • Demonstrates strong oral and written communication skills.
  • Demonstrates proficiency in technology operation; working knowledge of MS platforms.
  • Demonstrates ability to foster and maintain appropriate and engaging relationships with children.

    • Educational Qualification and Experience

  • Full Grade 12 Certificate
  • Diploma / Degree in Social Sciences or related fields
  • Competency in computer skills is a Must (MS Word, Excel, etc.)
  • Vast Experience in a related field

    • 4. Assessment and placement Officer

    Location : Lusaka

    Job Summary

    The overall responsibility of the A&P Officer is to conduct intake and reintegration assessments and facilitate admissions and reintegration of children.

    Dimensions of the Role :

  • Procedures, processes and applications support
  • Systems support : Responsible for carrying out assessments
  • Policies and procedures : Provide support towards the implementation of policies, procedures, and systems to support ministry operations and ensure compliance.

    • Responsibility of the Assessment and Placement Officer :

    Assessments

  • Responsible for ensuring that at-risk children are assessed for best placement.

    • Admissions

  • Responsible for coordinating admissions with the Department of Social Welfare, Tree of Life Administration, and transitional Facility Mothers.
  • Facilitate the admission process at the residential facility.
  • Work with Community and Family Strengthening officers on engaging parents and guardians on children admissions.
  • Ensure caretaker consent is obtained

    • Reintegration

  • Responsible for ensuring that all eligible children are informed about Reintegration, participate in the development of the care plan, family tracing, and post reintegration visits,Conduct reintegration assessments with Social Welfare.
  • Work with Community and Family Strengthening Officers on assessing home situations.
  • Ensure that the child is reintegrated into a safe home and environment.

    • Care Plan

  • Work with ToL in developing care plans for all Tree of Life children.
  • Update care plans provided by social welfare.

    • Family Tracing

  • Trace primary guardians or alternative relatives for the children.
  • Confer with the family in instances where willingness and acceptance of the child becomes a problem.
  • Strengthen family by encouraging visitations and making regular contact with caretaker.
  • Find alternative place for the child when tracing is not successful.

    • Post Reintegration

  • Work with Community and Family Strengthening officers on conducting post-reintegration home visits.
  • Plan and distribute the reintegration package.
  • Work with Community and Family Strengthening Officers on implementing empowerment activities.

    • Communication & Reporting

  • Communicate to relevant staff and stakeholders when a child is admitted, or is reintegrated; work in collaboration with the MDT Coordinator.
  • Report regularly to the immediate department Supervisor and prepare weekly and monthly report.

    • Program support

  • Engages Social Welfare on matters that concern Tree of Life.
  • Conducts reintegration assessments.
  • Participates in Tree of Life holiday release day.
  • Works with Child monitoring on child admission recommendations.

    • Reporting :

  • Ensure reports are submitted on a weekly or monthly basis.

    • Skills Specific to the Post

  • Demonstrate commitment to FL mission, vision, and values.
  • Must have no previous convictions of harm to a child.
  • Must have undergone training on Child Protection from Family Legacy.
  • Share knowledge and experience.
  • Actively work towards continuing personal learning and development and apply newly acquired skills.
  • Consistently approaches work with energy and a positive constructive attitude.
  • Demonstrates strong oral and written communication skills.
  • Remains calm, in control, and good-humored even under pressure.
  • Demonstrates openness to change and ability to manage complexities.
  • Responds positively to critical feedback and offers points of view.
  • Solicits feedback from co-workers about the impact of his / her behavior.
  • Ability to network and be relational.
  • Ability to work effectively with others on a team and be accountable for any decisions made.
  • Adhere to deadlines
  • Must have a valid class C driver’s license
  • Exhibits and promotes Christian principles of servant leadership.
  • Promotes innovation and learning amongst team members to achieve goals.
  • Creates strong direction for own part of the organization to serve the needs in the overall Family Legacy context.
  • Contributes effectively to the work of other departments and the ministry.
  • Aware of own strengths, and weaknesses and proactive in using feedback for self-development.
  • Aware of impact on others and uses impact to create a positive work environment.
  • Positive about change and able to cope well with ambiguity and support others in doing so.

    • Educational Qualification and Experience

  • Full Grade 12 certificate
  • Diploma and / or Degree in Social Work or relevant social science.
  • At least 3 years of work experience in the related field.
  • Competency in computer skills (MS Word, Excel, etc)

    • How to apply :

    Closing Date : 21st April